Help & Support

• Email: admin@trayarunyaventures.com. Email-to-ticket ingestion is deployment-dependent; use the form for a server-issued case id.
• In-app: signed-in members can open cases from the dashboard; those are tied to your workspace and visible to its admins (channel in_app).
• Phone: +1 (971) 512-1701 (US) / +91-8954333390 (India) for urgent, account-verified matters.

Please include your account email, workspace name and, if relevant, a screenshot or the approximate time the issue occurred.

Cases enter a priority queue with an elapsed-hour response target, not a contractual guarantee unless your order form says otherwise. To request escalation, include your case id in the workspace support thread or email subject. Assigned ownership and delivery receipts, not form submission alone, demonstrate operational handling. Staffing and paging coverage must be confirmed for your deployment.

Abuse reports are prioritised for review; refund requests are routed to billing and their status reflects the payment provider's real outcome (see the refund policy).

I can't log in / forgot my password.
Use the Forgot password link on the login page. If you don't receive the reset email within a few minutes, check spam or open a case.

My connected account (LinkedIn, Google, Meta…) stopped syncing.
Tokens occasionally expire or are revoked by the platform. Go to Settings → Integrations, disconnect the affected platform and reconnect it. Historical data is preserved.

The Chrome extension shows "Not connected".
Open the extension popup, verify the API URL and workspace, and sign in again. Make sure you are on the latest version — download it here and reinstall via chrome://extensions → Load unpacked — then reload the LinkedIn tab.

My scheduled post didn't publish.
Check Dashboard → Calendar for the post's status and error detail. The most common cause is an expired platform connection — reconnect and use "Retry". Publishing succeeds only when the provider confirms it.

How do I invite teammates?
Workspace owners and admins invite members from Settings → Team with roles (admin, manager, editor, viewer).

Video generation is stuck or failed.
Rendering can take several minutes for longer scripts. If a job stays stuck for more than 15 minutes, retry from the Studio's video tab; if it persists, open a case with the project name.

Subscriptions are managed from Dashboard → Settings → Billing — upgrade, downgrade, update payment details and download invoices.

• Plan changes: inspect the provider preview for timing, prorations and tax before confirming. The applied entitlement and provider receipt are shown separately.
• Cancellations: inspect the confirmed effective date in the billing portal. Pending or failed provider operations are not completed cancellations.
• Refunds & disputes: choose “Billing & refunds” in the form above, or see the refund policy.

• Disconnect a platform anytime from Settings → Integrations — local access stops immediately and supported upstream grants are revoked with retries.
• Export your data (leads, content, reports) from the relevant dashboard pages, or file a portability request.
• Access, erasure and other rights: use the verified rights-request form; you receive a request id, a verification step and a due date.

See the Privacy Policy and Data handling pages for details.

• Bugs: open a support case with what you expected vs. what happened and a screenshot if possible.
• Feature requests: a support case with the subject “Feature request”.
• Security issues: use the private vulnerability report form — do not disclose publicly.

MarketiQ AI is built and operated by Trayarunya Ventures. Website: marketiqgpt.com · Company: trayarunyaventures.com